Telecom Consulting

HPA provides independent and unbiased telecom consulting services in the following areas:
  • Telecom System and Network Planning
  • RFP/Bid Management
  • Project Management
  • Solutions, not Technology
  • HPA is Independent and Provides Solutions
  • HPA Has the Experience to Produce Results for your Organization

Telecom System and Network Planning

HPA plans, designs and implements telecom and associated technology for its clients that improves the client’s business processes and/or improves their cost structures. HPA can help you determine the best system and network for today’s needs. HPA will analyze your business and develop solutions to improve or enhance your operation. This can involve voice, data, local, long distance and wireless services.  HPA can determine if a hosted/cloud or a premise based solution is best for your business. HPA can also analyze an organization's contact center including both human resource management and technology planning and implementation. HPA can be your communications resource and expert and let employees concentrate on your core business.

RFP/Bid Management

HPA provides RFP and Bid management for both Equipment and Telecom Services. HPA works with our clients to determine their needs, develop the specifications, qualify vendors, prepare and solicit the bids, analyze the proposals, and provide expert recommendations. HPA will also provide contract negotiations and implementation support. HPA is vendor neutral. We are able to provide completely unbiased recommendations. HPA works solely for you. If your organization needs new infrastructure, HPA can prepare all bids, handle the entire bid management process including; analyzing the bid responses and making recommendations. In addition, HPA can help you determine if you should purchase, own and manage the equipment or if a cloud or outsourced arrangement is more beneficial for your business. HPA can analyze the costs and all other human and operational components of these decisions.

Project Management

HPA can also serve as your Project Manager to ensure that your telecom technology and services are implemented on-time and on-budget. Our goal is minimize risk and deliver functionality as defined in your scope of work. HPA has certified project managers that provide expert service for many satisfied clients.

Solutions, not Technology

HPA specializes in providing solutions to its clients, not technology. HPA believes that implementing applications and solutions using technology can greatly enhance any organization's operations. We are expert in learning the operations of any enterprise and then implementing solutions that will enhance the business. HPA always begins every engagement with a needs analysis to determine what the client needs to improve their organization.

HPA is Independent and Provides Solutions

Many firms try to fit their technology to a customer's situation. HPA first determines the requirements and then finds and implements the technologies that will provide the solution. Our methodology has resulted in many delighted clients that are using voice and data communications services to enhance their business. HPA is not associated with any telecommunications vendor and, therefore, we provide completely unbiased advice.

HPA Has the Experience to Produce Results for your Organization

Below are some of the technologies that HPA has planned, designed and implemented for our clients:

  • Hosted Voice/ UCaaS
  • VoIP Systems
  • Voice, Data (LAN/WAN) and Video Networks
  • SD WAN
  • Contact Center Management and Technology
  • Voice, Collaboration and Video Conferencing
  • Work from Home
  • Internet Connections including Back Up Options
  • Disaster Recovery
  • Voicemail and Email Integration
  • Mobile Twinning
  • Presence Systems
  • Instant Messaging Solutions
  • Integrated Voice Response Systems
  • Security Systems
  • Smart Classroom Technology
  • Wiring Design including fiber optic cable
  • Voice and Data Closet Design and Security
  • Firewall Hardware and Software
  • Uninterruptible Power Supplies
  • Internet Enabling and Integration
  • Traditional Telephone Systems
  • Other related Voice and Data Communications Network Services Network Equipment

About Us

HPA Consulting Group

HPA Consulting Group, Inc. (HPA) is a privately owned consulting firm headquartered in Rochester, NY providing specialized consulting services in Voice and Data Communications. HPA was founded in 1994 by Bill Hughes and Tom Phelps. Together, the HPA Team has over 200 years of experience in many facets of voice and data communications.

HPA facilitates businesses in determining the best communications solution for their company. This involves voice and data networks, call centers and broadband applications. In addition, HPA manages the telecom expenses for businesses to get them the most cost effective telecom solutions possible. HPA also helps telecommunications providers and manufacturers with their marketing, sales and business planning.

Since HPA's formation in 1994, over 400 clients have contracted to HPA for services. HPA has planned, designed and implemented a variety of voice and data solutions that have enabled businesses to enhance their operations in a cost-effective manner. HPA has also audited telecommunications invoices and recommended changes to client’s telecommunications services that have resulted in millions of dollars in savings for HPA’s clients.

Finally, HPA has performed work in a variety of areas for Local Exchange, Wireless, CATV, Long Distance Companies, Manufacturers and Software Providers.

View More About Our Work »

Some HPA Projects Include:

  • Designed and implemented a complete new voice, data and security network for a regional bank and their branches. Results included improved customer service in their call center, improved communication between locations and redundancy at all locations including the branches.
  • Designed and implemented a new VoIP telecommunications network including new equipment and services for a Rochester based not-for-profit with over 15 locations.
  • Redesigned a not-for-profit organization’s telecommunications system in five cities by implementing new services and pricing and auditing telephone bills. The savings paid for all new telephone equipment in less than two years.
  • Manage the communications network for a regional hospital in central New York. HPA has lowered the costs for the hospital and at the same time implemented a more up-to-date network with more functionality and redundancy.
  • Designed and implemented a Call Center for a Benefit Company in Rochester. Project resulted in drastic improvements in customer service.
  • Planned and designed a new voice and data network for a Law Firm with six locations in New York State.

View More About Our Projects »

Contact Us

HPA Consulting Group

349 West Commercial Street
Suite 2285
East Rochester, NY 14445

Phone: 585-461-2560


  Free Webinars

Watch for Information Regarding Our Next Webinar

HPA conducts free Webinars from time to time about various Telecom Technology and Expense Management Issues. Check back from time to time or sign up for our Newsletter to be informed about future Webinars.

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